SSIL understands this problem, and have created our desktop and server support services with this in mind. We use industry leading technology to gain remote control to your systems. This technology is backed by the SupportPlus Service team consisting of trained helpdesk and engineering professionals. This whole solution is then empowered by our Service Level Management system which means we are able to respond to and resolve issues within an agreed time period. The complete solution ensures costly downtime is avoided and that your issues are resolved both quickly and efficiently every time.

Service Overview
The remote desktop and server services consists of the following key functions:

• Industry leading remote support technology
• Quick response to and resolution of issues
• Engineer onsite if an issue cannot be resolved remotely
• 90% of calls resolved remotely
• Access to log, view and manage calls by telephone, e-mail or web

Cost Effective
SSIL aim to resolve 90% of all calls remotely. This not only means your problem gets resolved faster, it also means that costs are kept to a minimum and as such savings can be passed on to you.

Onsite Engineer
If SSIL are unable to resolve your issue remotely, whether this be due to hardware failure, loss of connectivity or other reason, a highly skilled engineer will attend your offices to resolve the issue.